Refund policy
Last updated 22 August 2026
Cancelling an order
Once an order has been placed and confirmed, it cannot be cancelled.
As our products are food items, we are unable to accept cancellation requests due to a change of mind, incorrect ordering, or any other reason unrelated to a problem with the order.
If there is an issue with your order, please contact us as soon as possible so that we can help resolve it.
Items we cannot take back
- Sachets that have been opened, torn or used.
- Items not in a resaleable condition, unless they arrived that way.
- Free items included as part of a bundle offer, unless the whole bundle is returned.
Returns
Because our products are food items, we do not accept returns or exchanges for change of mind, incorrect ordering, or any other reason where there is no issue with the product.
We will only arrange a return where it is necessary to resolve a genuine issue with an order, such as a damaged, faulty, incorrect, or otherwise compromised product.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, incorrect, or otherwise compromised, please contact us within 48 hours of delivery with your order number and, photographs of the product and packaging.
Depending on the nature of the issue, we may:
- Replace the affected product; or
- Provide a refund for the affected product.
Where we determine that a return is necessary, we will provide instructions for returning the product and cover the applicable return cost.
Please do not send any products back without contacting us first and receiving confirmation from our team.
This policy does not affect any rights you may have under applicable consumer law.
Refunds
Where a refund is approved, it will be issued to the original payment method.
We aim to process approved refunds within 5–7 business days. The time taken for the refund to appear in your account may vary depending on your bank or payment provider.
Where an order included a bundle discount, promotional offer, or free product, any refund will be calculated based on the value of the affected product(s) and the actual amount paid.
Contact us
If there is a problem with your order, please contact us with your order number, a description of the issue, and photographs where relevant. Our team will review the issue and help with the appropriate resolution.
